Home Telecoms MTN apologises as millions of customers suffer downtime

MTN apologises as millions of customers suffer downtime

mtn - lagospost.ng

On Saturday, millions of MTN subscribers experienced downtime on the network as calls could not be made neither were they able to surf the internet nor stream videos online.

The downtime was witnessed across the country as subscribers complained about it on social media, as they were obviously using other service providers’ networks.

LagosPost learned that the cause for the network challenge which started around 4 pm cannot be ascertained at the time of this report.

However, MTN has apologised for the downtime in a blog post which reads:

“Some of our customers are having difficulty connecting the network today. We are looking into this and are truly sorry for any inconveniences caused.”

The telecommunications giant recently celebrated 20 years of premiering the telecommunications revolution in Nigeria on August 8 and has a market penetration of 39 per cent.

The latest industry statistics from the Nigerian Communications Commission (NCC), also shows that MTN’s subscriber base has grown to 77.3 million.

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